While I was reviewing Zagg’s InvisibleSHIELD Glass screen protector for this very review piece, the unthinkable happened: I dropped my iPhone. Now this wasn’t the typical drop where my phone slides off the bedside table onto the carpet, or even one of those situations where I have to stomp the brakes and my unsecured device careens into the dashboard of my car. No, this was a crazy, one-in-a-million, comedy of errors sort of drop.
As I hastily gathered dirty dishes after Sunday breakfast in my free hand, my other hand, which held my 5s, wavered. In a single instant my iPhone tumbled straight down and directly onto the lip of my jumbo-sized Incredible Hulk coffee mug. The good news was that the cup was empty. The bad news was that, while the tempered glass of this protector is only 0.4mm thick, use of the InvisibleSHIELD Glass limits the style of case you can use on your treasured phone (specifically eliminating those with rigid overhangs already covering the device screen), and the plastic bumper my iPhone was wearing didn’t quite absorb the shock of its head-on Hulk collision.
The end result? Well, the InvisibleSHIELD Glass, once ultra-clear and silky-smooth, was badly chipped, and a long, thin crack had begun to spider across its surface. My phone, on the other hand, remained completely unharmed. The best part is, as I made a point of registering my Glass via the Zagg website, I was able to take advantage of their lifetime replacement guarantee.
I simply logged into my account, quickly filled in a form concerning the nature of the incident and provided my mailing and credit card information. I was charged $5.99 for postage, and my replacement arrived within a week. Zagg helpfully reminded me that I was required to return the original, damaged product within 60 days of making my replacement request using the included envelope – a specific step that discourages abuse and keeps the warranty intact for future replacements. (Failure to do so results in additional charges for the full retail price of the InvisibleSHIELD Glass, $34.99.)
This second Glass installed just as beautifully as the original, and I once again feel I have the freedom to take my iPhone out in sexier, minimalist cases – as opposed to the hardier all-over designs I typically favor – content in the knowledge that next time I drop my iPhone and shatter my tempered glass screen cover I’ll be able to get a quick replacement for a pittance. And trust me, there will be a next time.
Review materials provided by: Zagg